Refund & Return Policy

Effective Date: 01/01/2026

Mila’s Pet Products is committed to producing high-quality, handcrafted wood furniture for pets. Because many of our items are made to order, please review this policy carefully before purchasing.

Mila’s Pet Products is owned and operated by Executive Wood Products, Inc.

1. Return Eligibility

We accept returns on eligible, non-custom items under the following conditions:

  • Return requests must be initiated within 30 days of delivery

  • Items must be unused, unassembled, and in original condition

  • Items must be returned in original packaging or equivalent protective packaging

Returns requested after 30 days will not be accepted.

2. Restocking Fee & Return Shipping

  • All approved returns are subject to a 20% restocking fee

  • Customers are responsible for all return shipping costs

  • Original shipping charges are non-refundable

We recommend using a trackable and insured shipping method, as we are not responsible for items lost or damaged during return transit.

3. Non-Returnable Items

The following items are final sale and not eligible for return or refund:

  • Custom or made-to-order items

  • Items with custom sizing, finishes, engraving, or modifications

  • Items showing signs of use, damage, or improper handling

4. Color & Finish Disclaimer

All products are photographed and displayed as accurately as possible. However, wood is a natural material, and color variations may occur due to grain, finish absorption, and lighting.

Additionally, colors may appear differently depending on:

  • Screen type and calibration

  • Lighting conditions

  • Device settings

For this reason, we strongly recommend requesting material or finish samples before placing an order if color accuracy is critical. Color variation alone is not considered a defect and does not qualify for a return or refund.

5. Lifetime Warranty (Workmanship & Materials)

We proudly stand behind our craftsmanship.

All Mila’s Pet Products are covered by a lifetime warranty against:

  • Workmanship defects

  • Material defects under normal residential use

This warranty does not cover:

  • Normal wear and tear

  • Damage caused by misuse, abuse, or improper care

  • Damage caused by pets beyond reasonable use

  • Modifications or repairs made by third parties

If a warranty issue arises, we may repair or replace the item at our discretion.

6. Damaged or Defective Items

If your item arrives damaged or defective:

  • Contact us within 48 hours of delivery

  • Include photos of the item and packaging

  • Do not discard packaging until instructed

We will work with you promptly to resolve the issue.

7. How to Initiate a Return or Warranty Claim

To request a return or submit a warranty claim, please contact us at:

Email: [email protected]

Include:

  • Order number

  • Description of the issue

  • Photos (if applicable)

Returns sent without prior authorization may be refused.

8. Policy Updates

This policy may be updated periodically. The most current version will always be posted on this page.

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